Please direct all order-specific questions to my contact page, referencing your order number and name!
✿FREE MINI PRINT✿
The current free gift with purchase of 2 items or more is the “Marsh” A5 risograph print. You do not need to add the print to the basket, I will automatically add it when I am packing your order. If you would like to simply purchase the print, you can do so in my store :-)
✿ SHIPPING UPDATE✿
Shipping has faced a lot of delays since 2020, and unfortunately services may sometimes be disrupted in 2023. Dependent on your location, your orders may face delays! I’m really sorry about this, but as I’m sure you can understand, it is out of my control once the shipment has been sent. If you have any doubts about timings, please don’t hesitate to reach out to me directly and I can give you a more accurate estimate based on your location.
Updated shipping estimates*:
North America: 1-6 weeks
Australia, New Zealand and Oceania: 2-5 weeks
Asia Pacific: 2-5 weeks
UK - 3-5 working days
*this is the shipping estimate AFTER dispatch. Read on for dispatch info!
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How long does dispatch take?
Please see checkout for up to date dispatch times.
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✿ EU SHIPPING ✿
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Shipping rules have changed in the EU. Any orders made within Europe outside of the UK may incur additional fees upon arrival in the destination country. By purchasing from my store, you accept any potential fees and are solely responsible for any import charges. It sucks, I’m sorry! But unfortunately, these charges are out of my control and I do not benefit in any way from them. You can find an estimate for any potential charges here. Each country is different, so please make sure you look this up before purchasing. Should you refuse your parcel, I will deduct any fees I have to pay off your refund upon the order being returned to me.
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✿ CUSTOMS AND DUTIES ✿
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I am based in the UK. Dependent on your country, you may be due to pay customs and duties. Please make sure to check with your mail provider if this is the case before making an order, as the buyer is responsible for any fees. If you are struggling, send a message using the contact form and I will endeavour to assist you in any way I can. Should you refuse your parcel, I will deduct any fees I have to pay off your refund upon the order being returned to me. You can find an estimate for any potential charges here.
✿ SHIPPING F.A.Q ✿
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Do you ship internationally? Tell me about international orders
Yes! It’s a privilege for me to send orders all around the world. If you live outside of the UK your order will be sent tracked.
As I’m a one woman show, I can’t accept responsibility for lost shipments internationally. In the very rare instance that your order has gone missing, drop me a message referencing your order number and I will endeavour to help you any way I can.
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How are domestic (UK) orders sent?
All UK orders are sent tracked. This is the safest way to ship within the UK and helps minimise lost packages!
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Where is my order?
Please see shipping estimates for country-specific details. Please wait the full estimate time before reaching out to me, as the current global crisis has slowed postage up and often it can be the case that its just a few extra days wait!
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
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Do you accept returns and exchanges?
All sales are final. This business is a one person band and I can’t afford to accept returns or exchanges. Please read the full product descriptions and measurements before purchasing and reach out via the contact form if you have any questions!
