Refund policy

ALL ITEMS EXCEPT STICKERS: REFUND & RETURN POLICY

Because our products are made-to-order and custom-printed specifically for you at the time of purchase, we do not accept returns or exchanges due to buyer's remorse, accidental orders, or incorrect size/design selection. 

Damaged or Defective Items
If your order arrives damaged, misprinted, or defective, we will gladly arrange a free replacement or a full refund. Please contact us at hello@hannah-michelle.com within 14 days of delivery with your order number and a clear photograph showing the issue. You do not need to ship the defective item back to us.

Lost Packages
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

 

STICKERS:  REFUND & RETURN POLICY

For our standard sticker collections, we offer a 14-day change-of-mind return window for customers in the UK and European Union.

• You must notify us of your intent to return the items within 14 days of receiving them.

• Items must be completely unused, unopened, and in their original packaging to be eligible for a refund.

• The customer is responsible for covering the return shipping costs to our UK address.

Damaged, Defective, or Misprinted Orders (All Products) If any item arrives damaged, defective, or with a printing error, we will arrange a free replacement or a full refund. Please contact us at hello@hannah-michelle.com within 14 days of delivery with your order number and a clear photograph showing the defect. You do not need to return defective items.